Winchester Youth Counselling respects your privacy and is committed to protecting your personal data. This privacy notice will tell you how we manage your personal data when you visit our website (or by other means, such as by telephone or email), and your privacy rights and how the law protects you.

We want everyone who comes to us for support, or supports us, to feel confident and comfortable with how any personal information shared with us, will be looked after.

At Winchester Youth Counselling we are committed to protecting your personal information and making sure all personal information is processed in a safe, open, fair and transparent manner.

Any personal data which you provide to us through any means (verbal, written, in electronic form, or by your use of our website) will be held and processed in accordance with the data protection principles set out in the General Data Protection Regulation 2018 for the purposes for which you have given consent, to provide the services you have requested from us, and to meet the legitimate interests of the charity.

For further information about our privacy practices, please contact us at:

Winchester Youth Counselling
2nd Floor, East Wing
The Winchester Centre
St George’s Street
SO23 8AH

Or email
or call 01962 820444

How we collect information about you

Our priority is to ensure everyone coming to us for help receives support and respect. We want you to feel comfortable that the information you provide us with, will be treated appropriately.

We want to ensure that you only receive communications from us that are relevant to you.

  • We collect information when you interact with us directly – This could be if you enquire about help we offer, volunteering, staff vacancies, workshops, fundraising activities, or making a donation.
  • When you interact with us through third parties – This could be if you provide a donation through a third party such as Just Giving or an organisation that is supporting us. This could also be when a referral is made to us by another organisation.
  • When you visit our website – We use “cookies” to help our site run effectively and gather general information, for example, the numbers of visitors to our website. If you have questions about how we use cookies, please contact us at: or visit our Cookie Policy

Information we collect

Personal Information

Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number, as well as information you provide in any communications between us. You will have given us this information whilst making a referral, (this may be for yourself), donation or registering for an event.

We will mainly use this information:

  • To provide the services that you have requested.
  • To update you with important administrative messages about your referral or an event.
  • To process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions.
  • To keep a record of your relationship with us.
  • To administrate a volunteering arrangement.

Sensitive Personal Information

If, when making a referral, you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with care and confidentiality and always in accordance with our Privacy Policy.

Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.

Your rights

You have the right:

  • To access a copy and explanation of your personal data.
  • To request correction or erasure, in certain circumstances.
  • To request limiting or ceasing data processing, where applicable.
  • To withdraw your consent for us to hold and process your data at any time. You can withdraw your consent by contacting the Winchester Youth Counselling Service Manager in writing.

Sharing your information

The personal information we collect about you will only be used by our staff at Winchester Youth Counselling so that they can support you or anyone referred to us.

We will never share your personal information without your permission unless there is a Safeguarding concern or legal requirement to do so. Please contact us if you would like to know more about this.

Keeping your information safe

We have done our best to ensure we have appropriate measures in place to store and dispose of all information, safely and securely.

How long we hold your information for

We only keep information for as long as is reasonable and necessary for the relevant activity. This will be to fulfil statutory obligations.

Our website may contain links to other sites, we are not responsible for the content or the privacy practices employed by other sites.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

To find out more about this policy and how we look after your personal information, please contact us at: